How do you find the Best Patient Care on your plastic surgery journey? – Start with a caring surgeon, a supportive team and lots of quality communication.
Dr Patrick Briggs is one of Victoria’s most experienced aesthetic plastic surgeons. His patients travel from all over Australia for his expertise. I sat down with him at the recent ASAPS conference to discuss Ideas for the Best Patient Care.
* UPDATE – Dr Patrick Briggs is now based in Melbourne, Victoria at Coco Ruby Plastic Surgery *
To watch the video with Dr Briggs just click on the image.
Patient care is extremely important in developing a good reputation. What do you think patients expect when it comes to being looked after as they go through their plastic or cosmetic surgery journey?
Dr. Briggs: “Well, my rule is quite simple. I treat people the way I would want to be treated. That involves … it’s involving the patient in their own care. Giving them lots of information so that they understand each part of the practise and the process that they’re going through. I believe that when you educate patients like this, they’re far more at ease when they come to the surgery and in the post operative care.
How do you tell a patient that their expectations will not meet with the reality of what is possible for their results or outcome from their surgery?
Dr Briggs: “Well, of course, the consultation process is a two-way event. It’s not only the patient finding out about the surgery and finding out about whether the surgery’s for them, but it’s also about the surgeon assessing the patient’s suitability for the surgery. And that suitability can be something physical, like whether they’re a smoker or a diabetic or it can be whether they’re emotionally ready for surgery. We all know that patients who are undergoing major changes in their lives, such as divorce, moving house, et cetera, that’s not a good time to be thinking about surgery. Again, this process is two-way and involving the patient and assessing the patient is critical to a good outcome.”
How do you deal with patients who are unhappy with their results?
Dr Briggs: “Again, the first thing is information; keeping the patient in the loop, telling that you’re going to take care of them and that you’re going to do your very best to deal with any complication that occurs. Complications are a part of surgery and of course, if you’ve informed the patient of the risk of complications and the likelihood of those complications with figures, et cetera, if they get a complication, they’re far more likely to go with you into the reparative process.:
Further Information about delivering the Best Patient Care with Dr Briggs
More Blogs by Dr Patrick Briggs Melbourne Plastic Surgeon
- What to look for or ask for to get a good Boob Job
- Plastic Surgery for those in Rural Areas with Dr Briggs
To Contact Dr Patrick Briggs at Coco Ruby
If you’d like more information about your patient experience or any procedures, you can contact Dr Patrick Briggs at Coco Ruby Plastic Surgery
To make an enquiry with Dr Briggs please call 1300 264811 or email [email protected]