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57 Reviews on “Dr Isolde Hertess FRACS, Specialist Plastic Surgeon - Gold Coast QLD”

Overall rating
  • Kristina Truesdale

    Very happy with Dr Hertess and her team.
    Amazing results, good communication, caring and professional specialist.

  • Belinda Johansson

    Great doctor, great team. I really don’t think you could find better, more caring group.

  • Pernille

    I am so happy I chose Cairns Plastic surgery! The whole experience and final result went above all my expectations. The staff was so helpful and professional. I highly recommend them

  • Sapong Chea

    Dr hertess allways give good service and has friendly staff. Thank you for looking after me.Thankyou.

  • Elisabeth Cuckson

    Dr Hertess is a very beautiful compassionate caring doctor would highly recommend DrHertess to anyone very professional thank you again for taking good care of me.

  • Jodie

    Dr Hertess is an amazing woman and excellent surgeon. I went into surgery feeling safe and certain I was in the best hands. Thanks to her and her amazing team I can now look at myself with love and confidence, something I never thought possible.
    Big thanks also to Rhiannon for everything she has done.
    I can’t express my gratitude enough to Cairns Plastic Surgery

  • Kerry

    A lot of businesses in Cairns could learn from this practice on a professional approach to the public. Thank you.

  • Evelyn

    Dr Hertess listened to my concerns and answered all my questions. I didn’t feel rushed and the attention to detail was superb. Rhiannon was great.

  • Molly

    I recently had cosmetic surgery as well as melanoma surgery. I previously had cosmetic surgery some 17 years ago with Dr Hertess. The first experience was good so I was confident to go back for this recent surgery. Dr Hertess and her staff are all friendly, caring and efficient and I felt totally at ease. I would always recommend Dr Hertess. Thanks Dr Hertess and Staff.

  • Britney

    Thank you so very much. The whole experience was a million times better than expected and a massive thanks to Allison. I couldn’t have asked for a better nurse.

  • Martha

    Nice helpful staff. Fantastic results from operation. Thank you.

  • Maureen

    Appreciate your aftercare from my overseas surgery.

  • Beth

    Surgery is a big deal and good support is so important. This practice has been there for me 100% every step of the way. Excellent service & friendly tam!

  • Nora

    an extremely compassionate and concerned staff who went beyond the call of duty ie phone calls between appointments, checking on my progress. A great display of patience and understanding.

  • Vera

    The staff especially Allison have been incredibly kind which made me feel very happy as well as very looked after.

  • Susan

    All staff were excellent. I feel very good about my decision to choose Dr Hertess as my surgeon. I felt very comfortable in her hands.

  • Polly

    Thank you. Good to have such a great service in Cairns. Bonus was the car parking.

  • Robert

    Could not have asked for better care!

  • Julie

    Excellent service 10/10

  • Jenny

    Found service at Cairns Plastic Surgery excellent. FAN-TAS-TIC Practice !!!

  • Val

    The doctor and staff were very helpful.

  • Kevin

    I cant say anything negative. i felt that you all went above and beyond to look after my needs

  • Jennifer

    Would I recommend you….Hell Yes!!!

  • Adele

    I live in Townsville and was offered a FaceTime consultation with Dr Hertess. This was awesome and didn’t cost me anything. She was friendly, answered all my questions and made me feel at ease. I had my breast augmentation 4 weeks later and have never looked back. Thank you Dr Hertess and Cairns Plastic Surgery.

  • Debbie

    Very pleased with Allison. Everyone fully supportive and explained everything in detail.

  • Eva

    Everyone here was especially helpful at all times. Allison went the extra mile several times for me.

  • SANDRA

    I would highly recommend Dr Hertess and Cairns Plastic Surgery. Everything about my experience with CPS was EXCELLENT

  • Margaret

    I could’t be more satisfied with every aspect of my care. A big thank you to everyone. A very pleasant experience.

  • Jake

    My first appointment was 2 days after I made initial contact. Everyone very friendly and welcoming.

  • Liam

    I have had a really positive experience. Thank you.

  • Megan

    Couldn’t have asked for anything better..

  • Kim

    Very professional clinic, happy with services. Very positive experience.

  • Jane

    Dr Hertess heads a professional team of nurses. She provided personalised advise and information about my surgery which was very reassuring. Would highly recommend.

  • Tracey

    Great Great Great

  • Amy

    Hi, my total experience was outstanding in every way. Dr Hertess is a wonderfully skilled surgeon. A credit to the community. Excellent service.

  • Kate

    I am 68 years old and this is the second procedure that I have had with Dr Hertess, the first being a facelift some 20 years ago which I was very pleased with. I recently underwnt a neck lift and again I was very impressed. The post-op care is to be commended

  • Mary

    I am six weeks post neck and lower face lift and upper eye surgery with Dr. Hertess and I could not be happier. That terrible double chin and hanging turkey neck are gone. My eyes are looking naturally wider and I already feel a lot more confident about myself. I was feeling almost elderly, but this has been rejuvenating. I was scared at first; I’m afraid of pain, but it was not bad at all. I really appreciated the care I got from Dr. Hertess and her great team. They were very informative before and after surgery and were sure to answer and anticipate questions and concerns. I had thought about doing cosmetic tourism but I’m so glad that I didn’t. I would not have gotten the aftercare I received and the feeling that I can go back to them at any time with questions or concerns. I would do it again and highly recommend them!

  • David

    Thanks for your support.

  • Sue

    I had breast reduction surgery earlier this year. I was quite hesitant approaching this but from the initial consultation with the practice nurse, then through to the meetings with Dr Hertess, I was given practical information within a supportive environment. During the actual operation I was cared for extremely well. Follow up has been generous and helpful. Dr Hertess and her team are realistic but positive and I am really happy with the results.

    1. Isolde Hertess

      Thank you so much for your positive feedback.
      It is always rewarding to know that our patients are happy with the service we provide.

      Please feel free to contact us should you have any concerns or would like to discuss anything else.

      Kind Regards

      Dr Hertess and all the Team at Cairns Plastic Surgery.

  • Darren

    Very positive and helpful. First class.

  • Nigel

    Couldn’t ask for anything better. All areas of service and treatment top level

  • Doug

    Awesome surgeon and staff. I am ecstatic in every detail. Thank you so much for everything you have done.

  • Beverly Crabb

    I recently had cosmetic surgery as well as melanoma surgery. I previously had cosmetic surgery some 17 years previously with Dr Hertess. The first experience was very good so I was confident to go back for this recent surgery. Dr Hertess and her staff are very friendly, caring and efficient and I always felt at ease in my contact with Dr Hertess and her staff. Since my first cosmetic surgery I have always recommended Dr Hertess and will continue to do so. Thanks Dr Hertess and Staff.

    Beverly Crabb

    1. Isolde Hertess

      Thank you so much for your positive feedback.
      It is always rewarding to know that our patients are happy with the service we provide.

      Please feel free to contact us should you have any concerns or would like to discuss anything else.

      Kind Regards

      Dr Hertess and all the Team at Cairns Plastic Surgery.

  • I am 69 years old and recently underwent upper eyelid surgery to remove cholesterol deposits and lesions and to reduce the age folds. The results are absolutely wonderful, leaving me with a fresh, natural appearance and a renewed youthful appearance. I feel that my vision has also improved with the lightening and raising of the once heavy lids. I can not speak highly enough of Dr Hertess and her staff. I was, at all times, treated with friendly courtesy and impeccable professionalism. I am extremely grateful to Dr Hertess and her staff for their care. I would not hesitate to undergo further surgery with her should occasion arise, and I am very happy to recommend her to others.

    1. Isolde Hertess

      Thank you so much for your positive feedback.
      It is always rewarding to know that our patients are happy with the service we provide.

      Please feel free to contact us should you have any concerns or would like to discuss anything else.

      Kind Regards

      Dr Hertess and all the Team at Cairns Plastic Surgery.

  • Beryl

    Excellent care and service provided by all at Cairns Plastic Surgery. Janine on the front desk made me laugh. Just wonderful!

  • Alison Shaw

    I am 52 years old and recently underwent a facelift, neck lift, upper and lower eyelid surgery.
    Knowing I had to undergo major surgery, I was very anxious and nervous. The nursing staff and Dr Hertess explained everything in detail and made me feel more at ease about the whole procedure.
    It has now been 10 weeks since surgery and I couldn’t be more happy with the results.
    I would not hesitate in recommending Dr Hertess to anyone wanting cosmetic surgery. She and her staff are very caring and do not disregard you after everything is completed.
    They check on how you are weeks later which is definitely a big tick in my book!
    Will definitely return if I decide to have anything else done in the future.

    1. Isolde Hertess

      Thank you very much for your kind words. Feel free to view our new injectable website at http://www.cairnsinjectables.com Let us know what you think.

  • Gail Lucey

    I’m 68 years old and this is the second procedure that I have had with Dr Isolde Hertess, the first one being a face lift approximately 20 years ago, which I was very pleased with. I have recently under gone a neck lift, and again I have been extremely impressed with the results which have left me with a very natural, and fresh look.
    The pre op and post op care is to be commended, as you feel cared for and special throughout the whole event. I would not hesitate to recommend Dr Isolde Hertess and her team to any person who may be contemplating this type of surgery.

    1. Isolde Hertess

      Thank you very much for your kind words. Feel free to view our new injectable website at http://www.cairnsinjectables.com Let us know what you think.

    2. Isolde Hertess

      Thank you so much for your kind words.
      It is always rewarding to know that our patients are happy with the service we provide.

      Please feel free to contact us should you have any concerns or would like to discuss anything else.

      Kind Regards

      Dr Hertess and all the Team at Cairns Plastic Surgery.

  • Bert

    Champagne and beer would be nice at the appointments

  • Pam

    Absolutely amazed at the results and how minimal brusing there was. This shows the amount of care taken

  • Denise

    From day 1 everyone was really nice and helpful. I will always return.

  • Chris

    Cairns Plastic Surgery is the place to be- they made me feel so comfortable. Very caring and sensitive. Thank you so much. GOD BLESS YOU

  • Alison

    This was a wonderful experience from start to finish.
    Great follow up from Allison when i was admitted to hospital a week after surgery (not related to my new implants). Pleasant helpful staff who follow up on queries and concerns. Have already recommended to several people.

  • Skye

    I cannot fault the staff and the lovely surroundings of surgery. Dr is awesome.

  • Don

    Very happy with my experience. I cannot thank the staff enough!

  • Ash

    Very caring staff who go beyond the call of duty to ensure the best treatment of patients.

  • Nina

    You made a frightening diagnosis so very much easier to accept. Thank you.

  • Helen

    I recently had facial procedures performed by Dr Isolde Hertess and her wonderful team. I am 64 years old, but pretty ‘with it’, and hated the way my face was wrinkling up. I decided against overseas surgery, and I am so pleased that I did, as the pre op preparation, along with the post op care could not have happened with overseas surgery. I decided that if I was going to do the ‘facelift’ thing I would go the whole hog, which I did. WOW! What a difference, browlift, eyes top and bottom, neck, dermabrasion, fillers (pre op), and Dr Hertess even repaired some open pores and ‘shortened’ my ears a little as she thought they had sagged a little with age. Six weeks on, there are very few signs of any scars, and my face looks great. These wonderful ladies still have me returning every couple of weeks to ensure that all is ok. Thankyou so much.

    1. Dr I Hertess

      Thank you so much for your kind words

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